:root{--font-scale: 1;--bg-app: #f5f2eb;--bg-surface: #ffffff;--bg-surface-elevated: #ede7db;--bg-surface-hover: #e2dac9;--text-primary: #2b2620;--text-secondary: #5e5446;--text-muted: #8c8273;--border-color: #ded7c8;--border-width: 1px;--primary: #5c5243;--primary-hover: #483f32;--primary-text: #ffffff;--accent: #d97706;--bubble-outgoing: #5c5243;--bubble-outgoing-text: #ffffff;--bubble-incoming: #ffffff;--bubble-incoming-text: #2b2620;--focus-ring: #d97706;--tag-bg: #ede7db;--tag-text: #483f32;--shadow-sm: 0 1px 3px 0 rgba(43, 38, 32, .06);--shadow-md: 0 4px 8px -1px rgba(43, 38, 32, .08), 0 2px 4px -2px rgba(43, 38, 32, .06);--shadow-lg: 0 14px 36px -4px rgba(43, 38, 32, .12);--radius-xs: 6px;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-xl: 22px;--radius-pill: 9999px;--bg-surface-popover: #ffffff;--bg-surface-active: #e2dac9;--border-subtle: rgba(43, 38, 32, .05);--card: var(--bg-surface);--card-foreground: var(--text-primary);--border: var(--border-color);--foreground: var(--text-primary);--muted: var(--bg-surface-elevated);--muted-foreground: var(--text-secondary)}[data-theme=dark]{--bg-app: #161311;--bg-surface: #211d1a;--bg-surface-elevated: #2c2723;--bg-surface-popover: #2c2723;--bg-surface-hover: #38322d;--bg-surface-active: #443c37;--text-primary: #faf6f0;--text-secondary: #c4b9aa;--text-muted: #8e8374;--border-color: #38312a;--border-subtle: rgba(255, 255, 255, .05);--border-width: 1px;--primary: #d49a3d;--primary-hover: #b47d28;--primary-text: #161311;--accent: #f59e0b;--bubble-outgoing: #38322d;--bubble-outgoing-text: #faf6f0;--bubble-incoming: #211d1a;--bubble-incoming-text: #faf6f0;--focus-ring: rgba(212, 154, 61, .4);--tag-bg: #2c2723;--tag-text: #d49a3d;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .45);--shadow-md: 0 4px 12px -2px rgba(0, 0, 0, .55);--shadow-lg: 0 12px 32px -4px rgba(0, 0, 0, .75);--card: #211d1a;--card-foreground: #faf6f0;--border: #38312a;--foreground: #faf6f0;--muted: #2c2723;--muted-foreground: #c4b9aa}[data-theme=high-contrast]{--bg-app: #000000;--bg-surface: #000000;--bg-surface-elevated: #000000;--bg-surface-hover: #1a1a1a;--text-primary: #ffffff;--text-secondary: #ffffff;--text-muted: #ffff00;--border-color: #ffffff;--border-width: 2px;--primary: #ffff00;--primary-hover: #ffd700;--primary-text: #000000;--accent: #00e5ff;--bubble-outgoing: #ffff00;--bubble-outgoing-text: #000000;--bubble-incoming: #000000;--bubble-incoming-text: #ffffff;--focus-ring: #00e5ff;--tag-bg: #000000;--tag-text: #ffff00;--shadow-sm: none;--shadow-md: none}*{margin:0;padding:0;box-sizing:border-box}*{scrollbar-width:thin;scrollbar-color:rgba(255,255,255,.12) transparent}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#ffffff1f;border-radius:9999px;transition:background .2s ease}::-webkit-scrollbar-thumb:hover{background:#ffffff40}::-webkit-scrollbar-corner{background:transparent}[data-theme=high-contrast] *{scrollbar-color:#ffffff #000000}[data-theme=high-contrast] ::-webkit-scrollbar-thumb{background:#fff}.no-scrollbar::-webkit-scrollbar{display:none}.no-scrollbar{-ms-overflow-style:none;scrollbar-width:none}body{font-family:Outfit,Plus Jakarta Sans,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background-color:var(--bg-app);color:var(--text-primary);font-size:calc(1rem * var(--font-scale));line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}:focus-visible{outline:3px solid var(--focus-ring);outline-offset:2px}.app-container{display:flex;flex-direction:column;height:100vh;width:100vw;overflow:hidden}.accessibility-bar{display:flex;align-items:center;justify-content:space-between;padding:6px 16px;background-color:var(--bg-surface-elevated);border-bottom:var(--border-width) solid var(--border-color);font-size:calc(.85rem * var(--font-scale))}.accessibility-actions{display:flex;align-items:center;gap:8px}.accessibility-btn{display:inline-flex;align-items:center;justify-content:center;padding:4px 10px;font-weight:600;border-radius:6px;border:var(--border-width) solid var(--border-color);background:var(--bg-surface);color:var(--text-primary);cursor:pointer;transition:all .15s ease}.accessibility-btn:hover{background:var(--bg-surface-hover)}.accessibility-btn.active{background:var(--primary);color:var(--primary-text);border-color:var(--primary)}.main-workspace{display:flex;flex:1;overflow:hidden}.sidebar{width:380px;min-width:320px;background-color:var(--bg-surface);border-right:var(--border-width) solid var(--border-color);display:flex;flex-direction:column}.company-header{padding:16px;display:flex;align-items:center;gap:12px;border-bottom:var(--border-width) solid var(--border-color)}.company-logo{width:40px;height:40px;border-radius:8px;object-fit:cover;background:var(--bg-surface-elevated);display:flex;align-items:center;justify-content:center;font-weight:700}.ticket-tabs{display:flex;padding:8px 12px;gap:6px;border-bottom:var(--border-width) solid var(--border-color);background-color:var(--bg-surface-elevated)}.ticket-tab-btn{flex:1;padding:8px 12px;font-size:calc(.85rem * var(--font-scale));font-weight:600;border:var(--border-width) solid transparent;border-radius:6px;background:transparent;color:var(--text-secondary);cursor:pointer}.ticket-tab-btn.active{background:var(--bg-surface);color:var(--text-primary);border-color:var(--border-color);box-shadow:var(--shadow-sm)}.ticket-list{flex:1;overflow-y:auto;padding:8px}.ticket-card{padding:12px;border-radius:8px;border:var(--border-width) solid var(--border-color);background:var(--bg-surface);margin-bottom:8px;cursor:pointer;transition:transform .1s ease,border-color .1s ease}.ticket-card:hover{background:var(--bg-surface-hover)}.ticket-card.selected{border-color:var(--primary);border-width:2px;background:var(--bg-surface-elevated)}.ticket-card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:4px}.contact-identification{font-weight:700;font-size:calc(.95rem * var(--font-scale));color:var(--text-primary);word-break:break-word}.contact-phone-badge{font-size:calc(.8rem * var(--font-scale));color:var(--text-muted);font-weight:500}.ticket-preview{font-size:calc(.85rem * var(--font-scale));color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-pane{flex:1;display:flex;flex-direction:column;background-color:var(--bg-app)}.chat-header{padding:16px 20px;background:var(--bg-surface);border-bottom:var(--border-width) solid var(--border-color);display:flex;align-items:center;justify-content:space-between}.chat-header-info h2{font-size:calc(1.1rem * var(--font-scale));font-weight:700}.chat-header-info p{font-size:calc(.85rem * var(--font-scale));color:var(--text-muted)}.message-stream{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:12px}.message-bubble{max-width:70%;padding:12px 16px;border-radius:12px;border:var(--border-width) solid var(--border-color);font-size:calc(.95rem * var(--font-scale));line-height:1.4;word-break:break-word;position:relative}.message-bubble.incoming{align-self:flex-start;background-color:var(--bubble-incoming);color:var(--bubble-incoming-text);border-bottom-left-radius:2px}.message-bubble.outgoing{align-self:flex-end;background-color:var(--bubble-outgoing);color:var(--bubble-outgoing-text);border-bottom-right-radius:2px}.message-footer{display:flex;align-items:center;justify-content:flex-end;gap:4px;margin-top:4px;font-size:calc(.75rem * var(--font-scale));opacity:.8}.chat-input-area{padding:16px 20px;background:var(--bg-surface);border-top:var(--border-width) solid var(--border-color);display:flex;gap:12px;align-items:center}.chat-textarea{flex:1;padding:12px 16px;border-radius:8px;border:var(--border-width) solid var(--border-color);background:var(--bg-surface-elevated);color:var(--text-primary);font-size:calc(.95rem * var(--font-scale));font-family:inherit;resize:none;min-height:48px;max-height:120px}.send-btn{padding:12px 24px;border-radius:8px;border:var(--border-width) solid var(--border-color);background:var(--primary);color:var(--primary-text);font-weight:700;cursor:pointer;display:inline-flex;align-items:center;gap:8px}.send-btn:hover{background:var(--primary-hover)}.tab-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:6px 12px;font-size:.82rem;font-weight:500;font-family:inherit;border-radius:var(--radius-sm);border:1px solid var(--border-color);background-color:var(--bg-surface-elevated);color:var(--text-primary);cursor:pointer;text-decoration:none;transition:all .15s ease;white-space:nowrap;-webkit-user-select:none;user-select:none;line-height:1.2}.tab-btn:hover{background-color:var(--bg-surface-hover);border-color:#ffffff26;color:var(--text-primary)}.tab-btn:disabled{opacity:.45;cursor:not-allowed}.tab-btn.active{background-color:var(--primary);color:var(--primary-text);border-color:var(--primary);font-weight:600}.icon-btn{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;min-width:32px;min-height:32px;padding:0;border-radius:var(--radius-sm);border:1px solid var(--border-color);background-color:var(--bg-surface-elevated);color:var(--text-muted);cursor:pointer;transition:all .15s ease}.icon-btn:hover{background-color:var(--bg-surface-hover);color:var(--text-primary);border-color:#ffffff2e}.icon-btn.danger{color:#ef4444}.icon-btn.danger:hover{background-color:#ef44441f;border-color:#ef444459;color:#ef4444}.form-input,.form-select,.form-textarea{width:100%;border-radius:var(--radius-sm);border:1px solid 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ease;text-align:left;-webkit-user-select:none;user-select:none}.nav-item-btn:hover{background:var(--bg-surface-hover);color:var(--text-primary)}.nav-item-btn.active{background:var(--bg-surface-active);color:var(--text-primary);font-weight:500}.search-pill-container{display:flex;align-items:center;gap:8px;background:var(--bg-surface-elevated);border:1px solid var(--border-color);border-radius:var(--radius-pill);padding:7px 14px;transition:border-color .15s ease,box-shadow .15s ease}.search-pill-container:focus-within{border-color:#fff3;box-shadow:0 0 0 2px var(--focus-ring)}.search-pill-container input{background:transparent;border:none;outline:none;color:var(--text-primary);width:100%;font-size:calc(.85rem * var(--font-scale));font-family:inherit}.search-pill-container input::placeholder{color:var(--text-muted)}.floating-popover-menu{background:var(--bg-surface-popover);border:1px solid 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ease}.user-pill-container:hover{background:var(--bg-surface-hover);border-color:#ffffff26}.subtle-pill-badge{display:inline-flex;align-items:center;gap:4px;font-size:.7rem;font-weight:500;padding:2px 8px;border-radius:var(--radius-pill);background:#ffffff0f;border:1px solid var(--border-color);color:var(--text-secondary)}.premium-card{background:var(--bg-surface-elevated);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:16px;transition:border-color .15s ease}.premium-card:hover{border-color:#ffffff1f}.chat-capsule-input-bar{display:flex;align-items:center;gap:10px;background:var(--bg-surface-elevated);border:1px solid var(--border-color);border-radius:var(--radius-pill);padding:6px 14px;box-shadow:var(--shadow-sm);transition:border-color .15s ease,box-shadow .15s ease}.chat-capsule-input-bar:focus-within{border-color:#ffffff2e;box-shadow:0 0 0 2px var(--focus-ring)}.form-label{display:block;font-size:.82rem;font-weight:600;color:var(--text-primary);margin-bottom:6px}.form-input,.form-select{width:100%;height:40px;min-height:40px;padding:8px 12px;border-radius:8px;border:1px solid var(--border-color);background-color:var(--bg-surface-elevated);color:var(--text-primary);font-size:.88rem;line-height:1.4;font-family:Plus Jakarta Sans,Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;outline:none;box-sizing:border-box;transition:border-color .15s ease,box-shadow .15s ease}.form-input:focus,.form-select:focus{border-color:var(--primary);box-shadow:0 0 0 2px var(--focus-ring)}.form-textarea{width:100%;padding:10px 12px;border-radius:8px;border:1px solid var(--border-color);background-color:var(--bg-surface-elevated);color:var(--text-primary);font-size:.88rem;line-height:1.4;font-family:Plus Jakarta Sans,Inter,-apple-system,BlinkMacSystemFont,Segoe 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8px!important;gap:4px!important}.accessibility-actions{gap:4px!important}.main-workspace{flex-direction:column!important;overflow-x:hidden!important}.mobile-drawer-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background-color:#0009;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:1000}.app-nav-drawer{position:fixed!important;top:0!important;bottom:0!important;left:0!important;height:100vh!important;width:260px!important;z-index:1001!important;box-shadow:0 10px 30px #00000080!important;transform:translate(-100%)}.app-nav-drawer.mobile-open{transform:translate(0)!important}.app-nav-drawer.collapsed{width:68px!important}.drawer-edge-pull-btn{display:flex!important}}.drawer-edge-pull-btn{display:none;align-items:center;justify-content:center;position:fixed;left:0;top:50%;transform:translateY(-50%);width:28px;height:52px;background:linear-gradient(135deg,var(--primary),#b45309);color:#fff;border:none;border-top-right-radius:12px;border-bottom-right-radius:12px;box-shadow:3px 0 14px #00000059;z-index:999;cursor:pointer;transition:transform .15s ease,background .15s ease,width .15s ease}.drawer-edge-pull-btn:hover{width:32px}.drawer-edge-pull-btn:active{transform:translateY(-50%) scale(.94)}